We are committed to protecting your personal data in full compliance with the EU General Data Protection Regulation (GDPR).
This Privacy Policy explains how TrendOfferStore ("we", "us", "our") collects, uses, and protects your personal data when you visit our website or make a purchase. It has been drafted in accordance with Regulation (EU) 2016/679 (GDPR), the EU Consumer Rights Directive 2011/83/EU, and the ePrivacy Directive 2002/58/EC. Please read it carefully before using our services.
The data controller responsible for your personal data is:
For any questions or requests regarding the processing of your personal data, you can contact us at the email address above. We will respond within 30 days as required by the GDPR.
We collect different categories of personal data depending on how you interact with us:
| Category | Data Collected | When |
|---|---|---|
| Identity Data | First name, last name | At checkout or registration |
| Contact Data | Email address, phone number | At checkout, contact form, newsletter |
| Delivery Data | Shipping address, country, postcode | At checkout |
| Transaction Data | Order details, products purchased, order value, payment method used | When placing an order |
| Technical Data | IP address, browser type, device type, operating system, pages visited | Automatically when visiting the site |
| Communication Data | Messages sent via contact form or email | When you contact us |
| Marketing Data | Email address, marketing preferences | When you opt into the newsletter |
Under Article 6 of the GDPR, we process your personal data only when we have a valid legal basis to do so. The following legal bases apply:
| Legal Basis | When We Rely on It |
|---|---|
| Contract (Art. 6(1)(b)) | Processing your order, arranging delivery, managing your account, handling returns and refunds |
| Legal Obligation (Art. 6(1)(c)) | Compliance with EU tax and accounting laws, responding to legal requests from authorities |
| Legitimate Interests (Art. 6(1)(f)) | Fraud prevention, website security, analysing site performance, improving our services. Our legitimate interest does not override your fundamental rights. |
| Consent (Art. 6(1)(a)) | Sending marketing emails and newsletters, placing non-essential cookies. You may withdraw consent at any time. |
We use your personal data only for the specific purposes listed below. We never use your data for purposes incompatible with those stated.
We do not sell, rent, or trade your personal data. We only share data with the following categories of third-party service providers who process data on our behalf, under strict data processing agreements:
| Third Party | Purpose | Data Shared |
|---|---|---|
| Shipping carriers (e.g. GLS, DHL, BRT) | Delivering your order | Name, delivery address, phone number |
| Payment processors (e.g. Stripe, PayPal) | Processing payments securely | Name, email, order value |
| Website hosting (Hostinger) | Hosting website and storing data | All data stored on our servers |
| Email service provider (e.g. Mailchimp, Klaviyo) | Sending transactional and marketing emails | Name, email address |
| Analytics provider (e.g. Google Analytics) | Understanding site usage | Anonymised/pseudonymised usage data |
We require all third parties to respect the security of your data and to treat it in accordance with the law. We do not allow third parties to use your data for their own marketing purposes.
Some of our third-party service providers may process data outside the European Economic Area (EEA). Whenever we transfer personal data outside the EEA, we ensure a similar degree of protection by relying on one of the following safeguards:
We retain personal data only for as long as necessary for the purpose it was collected, or as required by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Order & transaction data | 10 years | EU accounting and tax legal obligations |
| Customer account data | Until account deletion + 2 years | Service provision and dispute resolution |
| Support correspondence | 3 years from last contact | Legitimate interests (dispute history) |
| Marketing emails | Until you unsubscribe | Based on your consent |
| Technical / analytics data | Up to 26 months | Website performance analysis |
After the applicable retention period, data is securely deleted or anonymised.
As a data subject under the GDPR, you have the following rights. You can exercise any of these rights free of charge by contacting us at privacy@trendofferstore.com. We will respond within 30 days.
Request a copy of all personal data we hold about you, along with information about how we process it.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data ("right to be forgotten"), subject to our legal retention obligations.
Request that we restrict processing of your data in certain circumstances (e.g. while accuracy is contested).
Receive your data in a structured, machine-readable format and transfer it to another controller.
Object to processing based on legitimate interests or direct marketing at any time.
Withdraw any consent you have given at any time — this will not affect the lawfulness of prior processing.
Lodge a complaint with your national Data Protection Authority (DPA) if you believe we have violated GDPR.
Our website uses cookies and similar technologies. In accordance with the ePrivacy Directive (2002/58/EC), we obtain your consent before placing non-essential cookies.
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Shopping cart functionality, session management, security | No — essential for the site to function |
| Functional | Remembering your language and preferences | Yes |
| Analytics | Understanding how visitors use our site (e.g. Google Analytics) | Yes |
| Marketing | Showing relevant ads, retargeting (e.g. Facebook Pixel, Google Ads) | Yes |
You can manage or withdraw your cookie consent at any time via our Cookie Settings banner or through your browser settings. Note that disabling certain cookies may affect the functionality of the website.
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal data from anyone under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at privacy@trendofferstore.com and we will delete the data promptly.
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure, in accordance with Article 32 GDPR.
While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
For any questions, data subject requests, or concerns about how we process your personal data, please contact us:
If you are not satisfied with our response, you have the right to lodge a complaint with your national Data Protection Authority (DPA). A full list of EU DPAs is available at edpb.europa.eu.